Adirondack Pavilion Pools

k madigan

a month ago

★★★★★

we had an issue with our pool liner over the winter and no other pool company even wanted to come out and take a look. This company came out the same day i stopped by their store. The process was very simple and will use them for any future needs for our pool. The Liner installers were quick and efficient. My only thing is if they could offer ordering the pool filling company, so it can be filled right away or even next day,but that was simple enough for me to do.

Patches Lauzon

4 years ago

★★★★★

Well let's just say 95 % of what was told when purchasing pool, was not true. At one point, I was told my pool would not be in for an additional month. Only to go onto their web page to see an exact pool as mine for sale. I am still waiting for my winter pool cover that was sent to me (NOT). The installation of the pool was a joke, I paid for the installation of my pool. They came ahead of time to check out the ground to see if there was any additional material needed or equipment to prepare the ground; I was told NO. The installers, just kept tell us how good they were. Two days later, I had to order sand for the ground and my son-in-law had to use our tractor to level out the ground. Would never ever go to them for a piece of toilet paper. Good luck to anyone who goes with this company. There isn't anything you can do because they force you to pay everything up front.

Alex S.

5 years ago

★★★★★

It was the worst business decision I have ever made going with this group. Their correspondence is extremely poor, their timelines are totally inaccurate, and ultimately their work quality is terrible. Throughout the install process (April-October) they managed to alienate themselves from the landscaping group, and the electrician. The electrician claimed that he had to correct much of the sloppy and careless work carried out by Adirondack Pavilion. After everything was said and done, the water line on the pool they installed turned out to be crooked. The landscaping group that they worked with offered to return free of charge, and work with Adirondack Pavilion to fix the issue...at that point Adirondack Pavilion Pools literally disappeared, and it took weeks to get them to return a call or even answer their phone. The woman who answers the phone hung up on me twice and was unbelievably rude and unprofessional. After threatening to go to the BBB, I managed to get a call back from the owner, and they claimed they' would come back in the Spring to fix the issue. Here we are in May, and they have made no effort whatsoever. Do yourself a favor and spend a few extra bucks and hire professionals for your pool install (this group is far from that). At this point I wouldn't even have them back to fix the terrible work they did.

Elizabeth Holmes

9 years ago

★★★★★

Will not even buy chlorine from this company!! Some advice when working with this company: 1. Do NOT pay your final installment until ALL the work is completed. My husband had to take a day off of work to finish the back fill process with a wheel barrow because they were "too busy" with other jobs. We have 3 dogs and 2 children - a 2 foot gully around our pool was not a safe option. 2. Know that this company will NOT, under any circumstances, work in the rain or on a day that there is a threat of rain (it's in the contract that you sign).They will not even deliver stairs that you have been waiting on for over 2 months. On July 1st I was told that the upgraded stairs - that we had been waiting for since the end of May when the pool was installed - were loaded onto the truck on Saturday morning but because of a downpour they decided not to deliver anything that day. I had to borrow a neighbors truck and pick them up myself with the help of my 13 year old daughter. It was not raining when I picked them up nor was it raining when we installed them ourselves! The owners were actually selling a pool upon my arrival. Felt bad for that guy... 3. The initial visit will be great, they will promise you the moon and appear to be very helpful - until they get their last payment. 4. They will blame the poor distributor for delays in products such as upgraded stairs. 5. Know that there are certain pool water companies that will NOT work with them. - We had to literally beg a local water to come out and fill our pool on Memorial Day weekend after they found out who installed our pool. I wanted to give this company a good review when we first started working with them but the relationship went from good to bad to worse. I was so incredibly disappointed in their customer service. They did nothing on their end to even attempt to make things right.