Cellino Plumbing, Heating, Cooling & Electric

Nikki McDowell

5 months ago

★★★★★

Exemplary service from start to finish. I recently purchased a home with oil heat and no air conditioning. My salesman Tyler, answered all my questions and was very easy to reach. After extensively researching there products, warranties and the additional service plan offered, I decided Cellino was the best choice. Seth and his associate came to install the new furnace and central air system. They were very professional, courteous, an a absolute pleasure to work with. Before beginning the work , he took the time and walked me through everything that was going to be done. At that point it reassured me of my choice. The install went smoothly. They cleaned up after themselves and gave me a very detailed tutorial on how to use my new products. Thank you gentlemen for taking such good care of my home. Cellino plumbing will definitely be my go to for any future services and maintenance.

Joe M

a month ago

★★★★★

For context, to date, Cellino has installed a furnace, 2 mini-splits, a whole house humidifier, and a slop sink in the basement (~30K in work). In general we were happy with their work. During a routine plumbing inspection, my wife inquired into why our kitchen faucet occasionally comes loose leaving me with the chore of crawling under the sink and tightening it. To be clear, it was not loose when she asked about this. The technician, Zach, "inspected" the faucet and concluded it was improperly installed. This would not surprise me; we did not have the work done the previous owners did. When I arrived home, the first time I washed my hands the faucet fell over in the hole. When I shut the water off, it was entirely disconnected and could be picked up out of the countertop. Clearly, Zach's "inspection" loosened the faucet to the point that within a single use it came entirely disconnected. Zach's findings during his inspection were also incorrect. He believed that what was causing the issue was because two washers were on the top and one should be on the bottom. Wrong, see the photos. The "two washers" are necessary. One is a rubber washer that seats into a harder plastic one. When I called to let Cellino know about the issue, I was assured that someone was going to come out the next afternoon to fix it. That did not happen. Zach refused to come out and fix what he did and denied all culpability. Instead, he implied that I had disconnected; I'm guessing because I didn't want to pay the $400 to have it "installed properly", which is laughable. A few things here, 1. I can assure you I did not create an issue that I had to deal with on Saturday over something as stupid as $400. 2. The sink just needed to be tightened. You'd think a technician would just do that for service plan members who have paid over $600 in membership fees over the past 3 years, but I guess that was too much to ask. 3. I wasn't asking for them to come out and install the faucet for free. I just wanted someone to come out and put it back how it was before the inspection; you know when it worked and didn't lift out of the counter top. See video for that. The rest of the plumbing inspection was a joke. My wife asked him a question about low water pressure and he said "hold on I'll ask chatGPT"; he never flushed the hot water tank (to be included in the inspection); and he never did anything more than turn sinks on and off and flush the toilets. I'd steer clear of Cellino because I can't believe I had to even ask or argue about something so stupid as getting a faucet tightened. Even if they wanted to charge us to have Zach tighten it; we would've paid. There is a good chance we would've paid to have it "installed properly" if it was in fact improperly installed. Alas, it was not. In short, they lost our business for good over what amounts to something that should have been done during the home inspection.

Tara Wisniewski

a month ago

★★★★★

Cellino plumbing was very responsive from the second I called. The communication about the service call was wonderful. Chaz, The plumber assigned to me was wonderful. He explained things along the way and was very courteous, friendly and knowledgeable. Great customer service. I would highly recommend this company.

Dickie F

3 months ago

★★★★★

Caused huge flood about 7 inches of water Destroy our furnace and hot water tank less than 2 years old Due to his terrible job. LARGE CAP over the hole. Black twist plug dropped into hole. Red plug i purchased at homedepot. Guess their didnt fall in the hole. Silver metal plug. Currently in there. *******Updated******* The woman answering phone was extremely helpful and honestly thought this conversation was going to go a different way and could atleast updated this to a mistake and shit happens. Unfortunately the plumbing manager decided he was going to come in guns blazing here the plug the manager said he put in. Guess it didnt fit as is it fell down into the sewer and caused more blockage. After a very aggressive phone call from said manager I truly dont understand the attacks and unprofessionalism. Good luck 👍🏼 Havent seen someone come into a phone call since Brandon Beane was on wgr talking to morning show about wrs. Well I hope all their phone calls are recorded and just the ones that are convenient for them trying to bully me about a recorded conversation with my wife. Have a great day!!! Thankfully we came across a good honest company that was able to get that out anf hopefully solve this problem that you created and didnt want to take responsibility for. Everyone makes a mistake. I guess i can stop my being a "bad actor" now. 👍🏼 Continue to talk to people like that great for business.