Coastal Exteriors LLC

D. DeSarno

3 years ago

★★★★★

I highly recommend Coastal Exteriors. Alex is highly knowledgeable and takes the time to answer questions; after several quotes it refreshing to find someone who is straightforward, honest and dependable. We had some water intrusion prior to the hurricane, which required some remediation and subsequent rebuild. Alex’s team rebuilt the drywall, wainscoting, a built in bench and built in bookshelves, removed our entire first level flooring and replaced it with wood look tile. They repaired and repainted the entire exterior of our home and renovated our upstairs shower. The work was done beautifully. Alex performed multiple walkthroughs to make sure all work met his expectations and was highly communicative throughout the process. Further we were in the middle of our repairs when Hurricane Ian came, and they made sure our home was secure, and returned to work quickly afterwards, even working off of generators to make sure they could continue. And they repaired our storm related damage to our lanai and roof. After the storm Alex called me to check on us and when I said my in-laws home was flooded he assured me that all could be repaired and brought my family peace of mind. We are also performing this major renovation of my in-laws flooded home with his team. And now even my parents are using his company for their storm related roof repair and some interior work. Do not look any further, you’ve found the best team for your job with Coastal Exteriors.

Judi McCaffrey

2 years ago

★★★★★

While at one time, this small family business was 5 stars, our experience was anything but. I will give them 5 stars for sales & marketing as initial meetings were good. We met owner, Alex in Jan 2023 post Hurricane Ian in SWFL, for an estimate to replace siding/trim on our damaged home. We received a 62K quote, comparable to others, and decided to sign. We were told it would be ~6wks for materials and take about 2 wks to complete, so we were looking at a job done by the end of April. Given supply chain issues/labor issues post hurricane and changes to labor force availability in FL, we expected delays. What we didn't expect was ghosting, failure to communicate, excuses, untruths and complete lack of accountability for things that went wrong (lost orders, inefficient supplier middlemen, wrong inventory delivered, poor workmanship, no quality control). Sadly, all mishaps that occurred with our job were never acknowledged by the owner despite nothing but courteous inquiries on our part. Communication with the owner was non-existent at worst and at best, was slow, lackluster and lackadaisical. So frustrating as we are not ugly or disgruntled customers who act out. Had the owner stopped deflecting our concerns, blaming everything else under the sun, not taking responsibility/accountability and had at least communicated in a timely manner, this project would have been tolerable. This company bit off WAY MORE than they could chew with post Hurricane projects and it shows. There are still workmanship finishing issues that we're just not mentioning as any concerns will be ignored. The caulking job and carpentry are awful. See pictures. Job site clean up was poor. Owner had a final walk-through w/ one of us. He didn't acknowledge any of the glaring uglies. One entire section of our home measuring about 6x3 ft was left untouched…the old vinyl siding remains! And it was not brought to our attention. We have absolutely no idea why the area was untouched, but I am guessing that they never retracted the hurricane shutter completely to discover the area behind it despite being on the job for over 5 months. We were not on-site for the entire job, which spanned on and off over about 5.5 months and we are not full time residents. I can only hope that they read this review and want to make things right. We’ve tried to reach out twice for various concerns after the final payment was made and we’ve not received a reply, despite the owner’s invitation to “call if there are any issues or questions”. If our project represents this company's best work, buyer beware. Worst thing in contracting is lack of communication. Owner NEVER, not once, reached out to us first. And it seems he couldn't have cared less. Job completed in Oct 2023, 10 months after initial deposit. Paid in full. We discovered the uncompleted area AFTER the final walkthrough. I am gobsmacked. So disappointing. This review was posted on Better business bureau website (amended here) and received no response from owner so reposting in hopes it gets to them, they see it, and want to make things right. If so, to our satisfaction, I will update. Edited to add that the owner has indicated the office will reach out to us to come and look at the area missed. We've sent 2 texts that went unanswered ( a pattern). I wonder if my number has been blocked. We had three walkthroughs, not 6 but we won't split hairs here. I am happy to await a phone call to set up another meeting. Thank you. Edited to add that the owner came out to my home on the day he said he would, looked at the missed area, wasn't sure how it happened, but agreed to fix the mistake. It was done 2/8-2/9/24, 13 mos after initial contract was signed. Luis went out of his way, knowing our level of frustration, and completed timely as did Bryan, the finisher.

Andrea Larson

11 months ago

★★★★★

We bought a home that had some roof and siding work done by this company just before we bought it. When we discovered leaks around the dormers they did, they sent someone out to repair the obvious holes in the flashing but that did not fix the problem. When we asked them to come back out to inspect the siding we were told that they could no longer help us since they were now losing money on the project. Since then we have discovered that there was no water barrier under the siding and have spent another $10,000 repairing it properly. They were all very kind, but beware that they may not stand behind their work.

Francis Donnelly

a year ago

★★★★★

I contracted with Coastal in Sept 23 and was given a verbal completion of the end of the year. Coastal started work in Nov23, but used damaged roof tiles which I did not accept. I offered to give them tiles that I had and they fixed the problem in I think in July 24. They also purchased the wrong window and could not complete this phase of the work in early Dec23 when they did the other window replacements. They told me that they got a good deal on purchase of the correct window and accepted the error as their responsibility. It is now Sept 24 and they still have not purchased the replacement but have given less than honest responses to my questions on it's delivery. Phone calls, conversations and emails do nothing to complete the job. My most recent communication from them is that have or will be filing bankruptcy . The Coastal contract requires mediation before going to court. I sent them an email demand for mediation and received the bankruptcy statement and I have again requested mediation but have gotten no response. Reading some other reviews this seems to be a tactic of theirs. I have no problem with the work quality or their field people but their management style takes away their quality points. You cannot trust them with upfront payments or completion payments or what they tell the customer.