Cypress Pools & Spas

Mike Or Mac

4 months ago

★★★★★

I booked my pool opening with Cypress 2 months in advance and took paid time off from work to ensure I could be home to be present for the pool opening since it was the first time ever we’d be opening our new pool. We had an appointment at 200pm and were told by Kristen that we could expect the technician to arrive around then. At 3:15pm I called and Kristen told me that the technician was departing his job in Latham and would be there shortly. By 430pm, no one had shown up or called. I called back since it was late in the day and I needed to pick my kids up. Renee answered and passed the phone to Cindy who told me that they fired the technician who was scheduled to open the pool. No phone call (although they “were about to call” 🙄), no back up technician for the day, I was out of luck and we had plans the next day to host friends at the pool. This level of service, or lack thereof, is beyond unacceptable and quite frankly disrespectful. We are now embarrassed and had to cancel on our friends, I’m out a day of paid time off, and needing to find alternatives for getting our pool opened for the season. I strongly recommend you find a different company for your pool needs. Cypress has proven to be unreliable and uncommunicative.

Paul Sausville

3 months ago

★★★★★

Great customer service and workmanship at a reasonable price. Cypress originally installed my pool 18 years ago. This is the first liner replacement I’ve had to do and I upgraded my pump, replaced the front manifold and replaced a portion of the concrete apron. They showed up when promised, did great work and finished on schedule. So glad I went back to Cypress.

Joseph Adams

2 years ago

★★★★★

We shopped around and received several quotes from pool contractors but decided to go with Cypress. They had the best package and quality equipment as part of their offer. Jeff Moeckel worked very closely with us as we reviewed the final design, pool package and installation start date. No pressure from Jeff or trying to upsell, rather a partnership and wanting to be sure we were happy with the end product. Pool installation started on time and completed within the timeframe stated. Cypress excavation and pool install team were top notch. They patiently explained the process and made recommendations on additional drainage, which was needed and were very careful while on property. The pool store staff are very knowledgeable and helpful. We are very happy with the end product and look forward to many years of use with family and friends. We highly recommend Cypress!

AnneMarie Bailey-Yavonditte

3 years ago

★★★★★

Cypress Pools made the pool building process easy! We worked directly with the owner from day 1. He was knowledgeable, honest, and responsive from start to finish. One of the things that we liked most about Cypress in comparison to other pool builders in the area was that they provided an all encompassing proposal that was detailed and up front (no potential hidden additions to worry about later on when install started). The expected lead-time to order the pool and begin install was spot on. The install crew was experienced, professional, and very friendly! You can tell they've worked together for a long time and have it down pat. From the start of digging to the first swim was 4 days (we installed fiberglass)! I would highly recommend Cypress!