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Family Air Conditioning and Heating, Inc.
Unclaimed listing4.9 ★
773 reviews · Google
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# Family Air Conditioning and Heating, Inc. We've been serving Naples with reliable HVAC service for years, and our 4.9-star Google rating reflects our commitment to showing up on time, doing the job right, and treating our customers' homes with respect. Whether you need maintenance, repair, or a new system installed, we handle it professionally without the sales pitch—just honest work at fair prices.
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Known for
AI-analyzed from customer reviewsWhat customers say
AI summary of reviewsFamily Air is known for showing up fast, doing quality work, and being genuinely honest about what you need—without sales pressure or overcharging. Customers consistently praise their friendly, knowledgeable technicians and reliability across years of service.
Customer Reviews
“I have been a customer of Family Air for years now. Years ago I will never forget the quick service I received the day after Christmas. I was extremely sick and it was super cold and the heat went o…”
“Josh with Family Air is an absolutely amazing AC technician! He is extremely professional, knowledgeable, and dependable. A great attitude and his compassion for his work and the company in which he w…”
“My air conditioner when out after hours. I called and asked if I could have someone come out in the morning. I got a call 7:30 the next morning. John was at my house before 10 and I had cool air by 1…”
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Reviews
Caren Kipp
3 months ago
Josh with Family Air is an absolutely amazing AC technician! He is extremely professional, knowledgeable, and dependable. A great attitude and his compassion for his work and the company in which he works for is highly commendable! He quickly diagnosed the issue, explained everything clearly, and had my AC running perfectly in no time. Excellent service!! He is truly an asset to Family air. Family Air has NEVER disappointed!
Maurice & Mary Serret
a month ago
We recently had some HVAC work done by [Family Air Conditioner and Heating and had a fantastic experience. The technician who came out was incredibly polite, courteous, and professional. What we appreciated most was his honesty—he gave us a very straightforward, upfront assessment of the situation without any pushy sales tactics. Highly recommend!"
Marci Wissing
a month ago
I have been a customer of Family Air for years now. Years ago I will never forget the quick service I received the day after Christmas. I was extremely sick and it was super cold and the heat went out. They showed up quickly and fixed my issue temporarily until some other parts came in. As sick as I was I would have had to go to a hotel if they were unable to accommodate me. Move forward to this past Tuesday when my AC went out. I called and had a technician at my house within a half hour! Repaired my issue and made a few recommendations that we moved forward with. The following day we already had a maintenance scheduled so they came back out (within the quoted timeframe) did the entire maintenance and the recommended services we approved. We had two separate technicians. The repair tech was Damian Gonzalez and he was incredible. Really knowledgeable and super polite. The maintenance tech was Ricky Exavier and he was equally as knowledgeable and polite. Seriously, how does one business have such nice people working for them? Anyway, I don't feel as if this business nickels and dimes you to death. There is no hard sell and I believe these techs really do offer what is truly needed to keep your AC running for many years. AC's are like anything else, if you don't maintain them properly, you will not keep them working for long periods of time. I highly recommend this company.
Jim Goin
2 months ago
I have used Family Air for many years now and have always been very pleased with their service. They are prompt, dependable, fair and HONEST - something you don’t always find nowadays. My technician Cemy was fantastic - courteous, friendly, and he really knew what he was doing. Couldn’t be happier!
Carol Mackert
a month ago
My air conditioner when out after hours. I called and asked if I could have someone come out in the morning. I got a call 7:30 the next morning. John was at my house before 10 and I had cool air by 11:30. All the people working there are helpful, pleasant, and professional. I recommend Family Air Conditioning and Heating, and I have to my son and he's satisfied with the service also.
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