FirstService Residential Bethesda

Kmula Bay

8 months ago

★★★★★

Just want to shoutout the Manager at Villages of Dorchester! She always keeps the community informed and always responds in a timely manner! My Mom lives at this community and I’m confident that she is in good hands regarding “Things to know” because of Crystal J.

Malcolm

4 months ago

★★★★★

Crystal at Villages of Dorchester is Magnificent. She was able to assist me with repairs needed at my home and also how to enjoy the community center as well. She is the sole reason behind my 5 star review. Thanks again

Dodo Ma

a month ago

★★★★★

My experience with this community’s management has been consistently disappointing. Resident concerns are often answered incompletely, promised follow-ups require repeated requests, and official building communications frequently appear rushed and unreviewed. After I reported that my iPhone charger disappeared from the fitness center, management said staff would be consulted the following Monday. I received no update and had to follow up again on Wednesday. The eventual response only stated that nothing had been turned in; it did not answer whether the security footage had been reviewed. I subsequently requested that relevant footage and access records be preserved and asked for clarification regarding the building’s guest and secured-access policies. As of August 22, 2026, I have not received a response. In another incident, the concierge called both our landline and personal cellphones around 4:00 a.m. regarding a grocery delivery. When I raised the unreasonable timing, management’s replies focused primarily on what I should have done differently. One response stated that if residents do not provide advance notice, “they may call you.” This did not address my straightforward request not to receive nonemergency calls before 8:00 a.m. I have also received building-wide notices that included information that could have been handled more discreetly. Examples have included: - A complete license-plate number, parking-space number, and corresponding unit number. - Photographs and license plates of vehicles, followed by requests for residents to identify the owners. - The full name of a resident who asked for home-warranty recommendations. - A customer’s name in a building-wide notice about an Uber Eats order. Some of these notices may have had legitimate operational purposes, but identifying information could have been minimized or the matters could have been handled directly. The quality of official written communication is another recurring concern. Examples of actual subject lines and wording include: - “CAr parked in wrong space” - “Two polices approved by the Board” - “Weekly Update 3/27/206” - “Trash pickup issxue” - “2026 Budget and condo fee informtion” - “Wether advisory fo the upcoming week” - “Agenda and Zoom access information fo the Board meting” - “Some new informtion came in so I am resendign this to allof you.” - “If you know whose vheucle this is plese let mekn ow.” These are not isolated typographical mistakes. Similar errors have appeared repeatedly in notices concerning board meetings, budgets, policies, parking, safety, and other official community matters. Residents should be able to expect timely follow-through, direct answers, appropriate discretion, and professionally reviewed communications from community management. Based on my documented experience, substantial improvement is needed in responsiveness, accountability, judgment, and communication quality.

Amanda L

8 months ago

★★★★★

As a long-standing resident of the Villages of Dorchester, Crystal Johnson is one of the best Community Managers we’ve ever had and an invaluable asset to our community. Her communication is unmatched. She keeps everyone well-informed, follows up consistently, and ensures information is always clear and timely. You never feel left in the dark under her leadership. What makes Crystal stand out is her genuine care for the people who live here. She brings professionalism, kindness, and positive energy to every interaction, helping residents feel understood and appreciated. We are incredibly fortunate to have Crystal managing our community. Her dedication, upbeat personality, and pride in her work make all the difference. She deserves recognition for her outstanding service and expertise as an indispensable part of our community. Thank you, Crystal, for everything you do. You genuinely make this community better!!!