GCTask Score: 15/100
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Key to Cool
Unclaimed listing4.9 ★
460 reviews · Google
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# Key to Cool Bio I've built Key to Cool on straightforward service and reliable expertise—our 4.9-star Google rating reflects the quality HVAC work we deliver to Naples homeowners and businesses every day. Whether it's a routine maintenance call or a complex system repair, you can count on me to show up prepared, diagnose the problem accurately, and get your system running right.
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AI-analyzed from customer reviewsWhat customers say
AI summary of reviewsKey to Cool earns their 4.9-star rating through straightforward service and genuine expertise on every job, from routine maintenance to complicated repairs. Customers can trust they'll show up ready to solve the problem right the first time.
Customer Reviews
“Key to Cool Customer Service is the best I've ever experienced for ANY company! Here's why: We returned to Naples a few days before the July 4 holiday. Our air conditioner stopped working on July 2 la…”
“Our first visit with Key to Cool. We switched from another company after 10 years. This company was recommended by a relative and many people in our neighborhood. Josh came out today to service 3 of…”
“I have had a great experience with Key to Cool over our 15+ year relationship. Kevin is not only a very competent owner and A/C mechanic but also an ethical and kind man. I have done the recommended t…”
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Reviews
Robert Giffin
2 months ago
Terrible experience and service. Tech spent 5 minutes taking pictures (my system had an obvious coolant leak at a fitting) and then he sat in his van for 90 minutes ‘writing up an estimate’! He then let me know I wouldn’t get an estimate until tomorrow, he couldn’t fix it today, but wanted to charge me $120 now for the 5 mins of pictures. I still haven’t gotten an estimate. Avoid at all costs. Update - I used Florida Comfort Systems - they were awesome! Had it fixed in about the same time it took Key to Cool to (not) write me an estimate. Give them a call.
Barry Kay
2 months ago
Key to Cool Customer Service is the best I've ever experienced for ANY company! Here's why: We returned to Naples a few days before the July 4 holiday. Our air conditioner stopped working on July 2 late in the afternoon. Even though it was after 5 PM I called the office and the answering service had a technician call me. Marvin called back within 10 minutes and tried to talk me through a few fixes, but nothing worked. Even though the business was closed for the July 4 holiday, Marvin came out to the house first thing in the morning on July 3 and examined our system to try to get us working. Unfortunately, the system needs to be replaced but Marvin got Shawn on the phone on his day off and he sent us a contract within minutes for a new system. We're hoping for as quick an installation as possible. Lastly, Marvin went back to the shop to get us a portable air-conditioning unit so at least we could sleep in one room. I have never been so satisfied with a company whose people went the extra mile when the temperatures were this high on a holiday weekend. I am convinced that the installation will be just as excellent as everything else. I could not recommend a company more.
Sarah Dorna
2 months ago
I have had a great experience with Key to Cool over our 15+ year relationship. Kevin is not only a very competent owner and A/C mechanic but also an ethical and kind man. I have done the recommended twice annual maintenance of my A/C and have never had any trouble with it. I attribute this to the company’s wise selection of the A/C unit and also to the great maintenance they provide. Way to go!
Deb Peery
5 months ago
Our first visit with Key to Cool. We switched from another company after 10 years. This company was recommended by a relative and many people in our neighborhood. Josh came out today to service 3 of our new units. He made some suggestions, found an issue and got the owner involved to help us resolve it. He was at our home from 9-3...a long time carefully checking inside and outside. Thanks for doing a great job.
Jamie C
a month ago
Wesley came to diagnose our problem with our AC and was was excellent! He was professional, knowledgeable, and took the time to explain everything clearly. He worked quickly, fixed the problem, and made sure everything was running perfectly before he left. I would definitely recommend him to anyone needing AC service!
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