GCTask Score: 13/100
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Sprague's Mermaid Pools
Unclaimed listing4.3 ★
50 reviews · Google
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# Sprague's Mermaid Pools I've been servicing pools throughout Fort Edward for years, handling everything from routine maintenance and cleaning to equipment repairs and seasonal openings and closings. My commitment to reliable, straightforward work has earned me a 4.3-star rating, and I'm focused on keeping your pool in top condition year-round.
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AI-analyzed from customer reviewsWhat customers say
AI summary of reviewsCustomers consistently praise Sprague's Mermaid Pools for fast, honest service and clear communication—whether handling emergency repairs, seasonal openings, or new installations. The team is professional yet personable, follows through on commitments, and goes above and beyond to accommodate customer needs.
Customer Reviews
“Inground pool motor died on 8/2/23. Was having a gathering on 8/5 and of course the pool is the attraction. Called Spargue's for repair/replacement. There was some discssion regarding the timing of …”
“Just recently had Mike and his team install our new pool. Absolute awesome experience from start to finish. His team takes extreme pride in their craft and they do a great job. They followed throug…”
“Unsurpassed services., either at our pool, or on the phone. Mike Ball, his partner in opening our pool, took great pride in how they did the opening, very Professional, yet personable. Shay, at Spag…”
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Reviews
Charlie Mahoney
2 years ago
I use them to open/close/service and all my pool treatment needs. I can’t speak highly enough about them. They are very prompt in responding. Reasonably priced. Friendly. Explain everything so well. My expectations were far exceeded. I honestly can’t see using anyone else for my pool. They are the best.
Kim Chase
2 years ago
I tried them for the first time this summer when my pool wouldn't hold water and the level kept dropping. They came out, said they fixed it and charged me. It still leaked but was an improvement so I figured it was my old liner. Then I called to have them close my pool this fall. They said "Tuesday", it came and went and no one came. I called and they said they had it marked down that my pool was closed on Tuesday... well it wasn't so they came out after 3 more phone calls and a few weeks. When they arrived the guy started and said "do you lose water because I can see this part needs to be replaced". I was like um yeah! I already paid you to fix that! He didn't fix it though...?? Then they never installed my safety cover or drained my pool during that closing visit, so I called again and once again they said they were coming back but never showed up. I ended up doing it myself! No worries they still billed me for the first visit. Won't use them next year.
Brian A
7 years ago
Just recently had Mike and his team install our new pool. Absolute awesome experience from start to finish. His team takes extreme pride in their craft and they do a great job. They followed through on every single aspect of the plans we had and were very accommodating and easy to talk too. Mike is a straight shooter and was very good to communicate with. Would definitely recommend spragues for all of your pool needs.
Liza Maxwell
3 years ago
Unsurpassed services., either at our pool, or on the phone. Mike Ball, his partner in opening our pool, took great pride in how they did the opening, very Professional, yet personable. Shay, at Spague's store, very, very, knowledgeable about the products they sell! Extremely helpful, answered all my questions. Shay returns emails in a very timely manner. Brittany was also helpful. Highly Recommend!
C S
3 years ago
Inground pool motor died on 8/2/23. Was having a gathering on 8/5 and of course the pool is the attraction. Called Spargue's for repair/replacement. There was some discssion regarding the timing of the service call which was totally understandable. They promised they would do the best they could allowing for a couple to 3 days. This company went above and beyond as the motor was replaced on 8/2, the day of my call. One simply cannot ask for better service than that. I've used Sprague's for years and have always found them to be very accomodating, attentive, professional and always up-front regarding the estimated cost.
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