GCTask Score: 11/100
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Window World of Rochester
Unclaimed listing3.6 ★
69 reviews · Google
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# Window World of Rochester I'm the owner of Window World of Rochester, a windows and doors contractor serving the Henrietta area, and we've built our business on straightforward installations and honest advice about what your home actually needs. Our customers give us a 3.6-star rating, which reflects the real work we do—solid products and service, with room for improvement that we take seriously.
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AI-analyzed from customer reviewsWhat customers say
AI summary of reviewsWindow World of Rochester delivers reliable installations with genuine customer care—installers are professional and attentive, and the company stands behind its work even for second owners. Customers consistently praise fast turnarounds and honest service, though post-installation cleanup could use attention.
Customer Reviews
“Super pleased. I bought my home and knew Window World installed the new windows to my home 8 years prior. I called knowing one window may have had an issue, hoping they could replace. I was expecting …”
“Great windows. The installers were professional and were cognizant of time. They were running 30 minutes due to traffic but called well in advance to notify. The windows were installed clean and trim …”
“This is the second time I have used Window World, each experience was wonderful. The sales rep contacted me right after my request and was able to schedule a quick appointment. The windows we reque…”
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Reviews
Vicki Schleede
11 months ago
Super pleased. I bought my home and knew Window World installed the new windows to my home 8 years prior. I called knowing one window may have had an issue, hoping they could replace. I was expecting to pay out of pocket. Turns out it was covered on warranty!? They came out and replaced the bad window, and a handful of broken window security tabs. The installer, Rich (I think?) was prompt, friendly, and very kind. Even to my 16.5 year old, nearly blind/deaf dog. He reached out for my dog to sniff for an intro, and was very cautious walking around him. My dog was highly interested and kept trying to follow him around. Rich was very aware of his footing the entire time. It all showed he cared. You don’t find many folks who do the small things. He did. And the window world warranty (even for me NOT as original purchaser) saved me HUNDREDS of dollars. I hope if I need services in the future, that Rich is my installer. What a great person for window world to have representing them. Thank you very much, Rich! 🍀 Thank you very much Window World for making this painless.
JJ Madoublen
6 months ago
Worst company ever. They rip you off. I received a quote for all of my windows to be replaced and paid half up front. Tool them 6 months to come to install, when they showed up they said my order didn't include 3 large windows which was why they were the lowest bidder. If they included my windowns they would have been the highest and I would have never chosen them. They had to come FOUR times to install my windows. First 3 times they were installed backwards and almost fell out. They damaged my siding, inside walls and left blood all over my window sills. I asked for a discount and they refused. They ripped me off. Don't ever use them.
Sandra Brochu
a year ago
This is the second time I have used Window World, each experience was wonderful. The sales rep contacted me right after my request and was able to schedule a quick appointment. The windows we requested were ready sooner than they said. The installation of 4 windows took less than 2 hours. They did a beautiful job, you wouldn't even know they had been in our home except to see the beautiful windows. Thanks again I would recommend Window World to anyone. They are also the best deal.
Anand Mody
a year ago
Great windows. The installers were professional and were cognizant of time. They were running 30 minutes due to traffic but called well in advance to notify. The windows were installed clean and trim and caulk were done well as well. They were able to work tirelessly on a hot day and install 21 windows and a sliding door all with 8 hours. Only area of opportunity would be to clean the windows post installation as some windows had fingerprints with caulking material, so had to clean them myself. Would recommend again.
Eva Zweifler
a year ago
Courteous and competent window installers. They were wonderful and the windows look fantastic. We are very pleased and would recommend them wholeheartedly. We had a slight issue with a window latch and someone came to fix it within two hours of my calling. That is incredible service. We remain very pleased.
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