Window World of the Capital District

Kim Benjamin

a month ago

★★★★★

Window world has failed to resolve issues with their product for 9 months and counting - windows that take two people to close, gaps causing drafts, and a window with a crack across it on the interior. Poor customer service, failure to follow through with correction. I recommend spending the extra money and saving your time and hassle by going elsewhere. 07/2025 - full windows installed at my house. 11/2025 - Called because one of the windows were howling in wind and it took two people to close. Also found others causing significant draft. 12/01/25 - Technician comes to house for assessment and told that replacements were being ordered. 01/27/26 - Called for status update and told they were waiting on “the plant” for replacement parts. 07/16/26 - New issue - window in non-utilized room found to be cracked from inside. Spoke with customer service to describe, texted photos, and also reminded of outstanding issues from November 2025. Advised would receive call back. 08/17/26 - Still no response, subsequent call. Described issues, again. Customer service will call back after file is found. To be continued…

Georgia Springer

3 weeks ago

★★★★★

So glad I chose the professionals from Window World! The job was done on time as promised. All my calls and questions were responded to in a timely manner. The Installers completed the job of installing 12 windows all in one day! They were courteous, cleaned up nicely and were professional. In fact, all the employees I dealt with were excellent to deal with. Would highly recommend.

Nancy Reilly

5 months ago

★★★★★

We absolutely loved Window World of Albany. Ordered 10 windows to be replaced along with stone siding for the front of our house. Jim was our salesman and he was amazing. Checking in on us throughout the installation of both. Because of Jim's knowledge of their product line is why we chose to do the siding, we were only going to do the windows. Jason installed our windows, he was equally amazing to deal with. Windows are perfect, couldn't be happier. He was very respectful of our home and property. Once he was done he cleaned up completely, even wrapped our windows with plastic to minimize the dirt getting into our home. Ryan and Mike put up our siding, they did an excellent job. Very happy with all aspects of this company. Highly recommend them, very professional.

WetWillie1948

6 months ago

★★★★★

Good Morning. We had almost total window replacement done 2/25/26. Given that there was a surprise for us about space and placement of the windows. I have to say I'm very pleased with the outcome for our home. Two very intelligent men, a father son team, removed old and installed new. The wind was awful yesterday but they were on the job and getting it done. They were very professional and were able to adjust a bit in the installation. You may not believe it, but I can absolutely feel the difference in our home. I have a couple more windows that I need done and will certainly return to Window World.. Day after I'm pleased.